# Recovery

## Reboot Router

The mobile router runs on a Linux-based operating system like a regular computer. Rebooting the router can solve mysterious problems, fix Internet connectivity issues, and improve security.

The Internet provider assigns a temporary IP address that can be changed during a timeout. If the router misses the change, the Internet connection might become slow. The same can happen if too many devices are connected to the router. The routers found channels with less traffic during a reboot and raised the performance speeds. 

### i. Soft Reboot

After accessing the router, go to `System` / `Reboot`, you can perform a **soft reboot**.

### ii. Hard Reboot

To do a **hard reboot**, please unplug the PoE adapter, wait a few seconds, and then connect it again.

{% hint style="danger" %}
Do not disconnect from the PoE adapter while flashing firmware and resetting the router.
{% endhint %}

## Factory Reset <a href="#factory-reset" id="factory-reset"></a>

A factory reset will erase configurations and return the router to its setting just after flashing.

### i. Soft Factory Reset

If you want a clean slate, there is no need to flash the firmware again.&#x20;

1. After accessing the router, go to `System` > `Backup / Flash Firmware` > `Actions`: `Restore`.&#x20;
2. Click the red button `Perform reset`and the *Confirm* button on the *pop-up* window.&#x20;
3. The router will go to the System - Erasing page. The system indicator flashes while resetting.
4. Wait 3-5 minutes until the router completes the resetting progress and reboots.

### ii. Hard Reset

The 4G router has a *Reset* button between the DC socket and the RJ45 PoE port.&#x20;

1. Power on the device and wait until the router successfully boots up and the System indicator stops flashing.
2. Press and keep pushing the Reset button for 5 seconds.
3. Release the *Reset* button.
4. The router starts resetting the firmware, and the system indicator flashes.
5. Wait 3-5 minutes until the router completes the resetting progress and reboots.

{% hint style="danger" %}

* Do not turn off the power or disconnect from the PoE adapter or power supply while resetting the router.&#x20;
* Before disconnecting from the power source, ensure the router completes the resetting progress and successfully reboots.
  {% endhint %}

## &#x20;<a href="#ezboot" id="ezboot"></a>

## EzBoot <a href="#ezboot" id="ezboot"></a>

If the firmware file is uncompleted, mostly caused by power off while flashing or resetting firmware, the reset function can not execute successfully.&#x20;

EZR33 has prebuilt the bottom bootloader **EzBoot**. EzBoot offers a web interface to flash the new firmware, which can help you rescue the router from brick mode.

1. Connect a computer to the LAN port on the PoE injector.&#x20;
2. Use below static IP addresses on the computer TCP/IP setting: \
   Computer IP: 192.168.1.150 (100\~249)\
   Router IP: 192.168.1.1 \
   Subnet mask: 255.255.255.0&#x20;
3. Disconnect the router from the PoE adapter.
4. Press and hold the reset button, then connect to the PoE adapter.&#x20;
5. Hold the reset button for 5 seconds, then release it.&#x20;
6. You should now be able to access the EzBoot interface on the computer web browser by visiting. **`http://192.168.1.1`**.&#x20;
7. Upload the latest firmware on EzBoot. Wait 5 minutes until EzBoot flashes the new firmware, and the router will reboot automatically.&#x20;
8. Change the static computer IP back to DHCP to obtain the IP addresses automatically.

{% hint style="info" %}
Refer to step 1. If you bound the `LAN interface` to another physical port, for example, `eth0`Please connect the computer to the `eth0` port, which is near the PoE port.
{% endhint %}


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