# Troubleshooting

## Changing Password <a href="#changing-password" id="changing-password"></a>

**i. Router Password**

Initially, the router admin panel did not have a password. Once you've accessed it, navigate to "System > Administration" to create your custom [router password](/ezr35-lte/manual/firmware/system-and-admin.md#router-password).

**ii. Wi-Fi Password**

The default Wi-Fi network is active and does not require a password. To secure your wireless networks, refer to the [Wi-Fi SSID & Password](/ezr35-lte/manual/firmware/wi-fi-hotspots.md#ssid-password) section for guidance on configuring the encryption type and password.

***

## Forget Router Password <a href="#forget-router-password" id="forget-router-password"></a>

After updating the router password, make sure to store it safely. If you forget the router password, the only option is to perform a [Hard Reset](https://outdoor.router.works/ezr35-lte/manual/pages/zPGqTli5za8QX9bYf79H#ii.-hard-reboot) to regain access, which will remove all previous custom settings.

***

## Disable Wi-Fi Network <a href="#disable-wi-fi-network" id="disable-wi-fi-network"></a>

To turn off the Wi-Fi hotspot or Wi-Fi relay links, access the router and navigate to "Network > Wireless" to visit the "Wireless Overview" page. Then, click the "Disable" button next to the relevant Wi-Fi SSIDs. Check more on the [Wi-Fi hotspot](/ezr35-lte/manual/firmware/wi-fi-hotspots.md#turn-on-off-wi-fi) guidance.

***

## No Wi-Fi Hotspot <a href="#no-wi-fi-hotspot" id="no-wi-fi-hotspot"></a>

If the Wi-Fi-enabled device cannot find the router's hotspot, please ensure the device is within the Wi-Fi coverage range. A large number of barriers nearby can reduce coverage.

1. **System Indicator**
   * If both "Power" and "System" indicators are **off**, check the connections of the LAN cable and PoE injector, then try reconnecting the PoE power.
   * If the "System" indicator is flashing, please wait 2-3 minutes for the router to boot up.
2. **Wi-Fi Indicator** - When the system indicator stays solid green, check the Wi-Fi indicator.
   * If the Wi-Fi indicator remains solid, both 2.4G and 5.8G Wi-Fi hotspots are enabled.
     * You can try to search for the Wi-Fi hotspot. Remember, you might have changed the Wi-Fi SSID name once before.
     * If you enabled the "[Hide ESSID](/ezr35-lte/manual/firmware/wi-fi-hotspots.md#hide-essid)" checkbox, please manually input the device's Wi-Fi SSID name and password.
   * If the Wi-Fi indicator is off, one or both Wi-Fi hotspots might be disabled in the firmware. Connect to the router via the LAN cable and enable the Wi-Fi network. If the LAN cable connection still does not work, [reset the router](/ezr35-lte/manual/firmware/recovery.md#reset) to its default settings.

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### Reset the Router <a href="#reset-the-router" id="reset-the-router"></a>

You can use either a soft reset or a hard reset to erase the router's configuration and restore the factory settings. ‌The suggested way is a [**soft reset**](https://outdoor.router.works/ezr35-lte/manual/pages/zPGqTli5za8QX9bYf79H#i.-soft-reset). If unable to access the router, please perform a [**hard reset**](https://outdoor.router.works/ezr35-lte/manual/pages/zPGqTli5za8QX9bYf79H#ii.-hard-reset) by clicking the reset button for 5 seconds when the router is turned on.

***

There may be several unlisted issues arising from various practical conditions. For advanced settings, please check the [knowledge base](https://how.router.works/).&#x20;

Feel free to [contact us](https://www.outdoorrouter.com/contacts/) with any technical difficulties; we will reply soon during working hours.&#x20;


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