Troubleshooting

The collection of the common issues and quick guidance.

Changing Password

i. Router Password

Initially, the router admin panel did not have a password. Once you've accessed it, navigate to "System > Administration" to create your custom router password.

ii. Wi-Fi Password

The default Wi-Fi network is active and does not have an encryption password. To secure your wireless networks, refer to the Wi-Fi SSID & Password section for guidance on configuring the encryption type and password.

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Forget Router Password

After updating the router password, make sure to store it safely. If you forget the router password, the only option is to perform a Hard Reset to regain access, which will remove all previous custom settings.

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Disable Wi-Fi Network

To turn off the Wi-Fi hotspot or Wi-Fi relay links, access the router and navigate to "Network > Wireless" to visit the "Wireless Overview" page. Then, click the "Disable" button next to the relevant Wi-Fi SSIDs. Check more on the Wi-Fi hotspot guidance.

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No Wi-Fi Hotspot

If the Wi-Fi-enabled device cannot find the router's hotspot, please ensure the device is within the Wi-Fi coverage range. A large number of barriers nearby can reduce coverage.

1. System Indicator

   • If both "Power" and "System" indicators are off, check the connections of the LAN cable and PoE injector, then try reconnecting the PoE power.

   • If the "System" indicator is flashing, please wait 2-3 minutes until the router boots up.

2. Wi-Fi Indicator - When the system indicator stays solid green, check the Wi-Fi indicator.

   • If the Wi-Fi indicator stays solid, 2.4G and 5.8G Wi-Fi hotspots have been enabled.

     • You can try to search for the Wi-Fi hotspot. Remember, you might have changed the Wi-Fi SSID name once before.

     • If you enabled the "Hide ESSID" checkbox, please manually input the device's Wi-Fi SSID name and password.
   • If the Wi-Fi indicator is off, one or both Wi-Fi hotspots might be disabled on the firmware. Access the router with the LAN cable connection and enable the Wi-Fi network. If the LAN cable connection still does not work, reset the router to default settings.

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Reset the Router

You can use either a soft reset or hard reset to erase the configurations on the router and go back to the factory settings. ‌The suggested way is a soft reset. If unable to access the router, please do a hard reset by clicking the reset button for 5 seconds when the router is turned on.

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There may be several unlisted issues arising from various practical conditions. For advanced settings, please check the knowledge base.

Feel free to contact us with any technical difficulties; we will reply soon during working hours.