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Troubleshooting

The collection of the common issues and quick guidance.

Changing Password

i. Router Password

Initially, the router admin panel did not have a password. Once you've accessed it, navigate to "System > Administration" to create your custom router password.

ii. Wi-Fi Password

The default Wi-Fi network is active and does not have an encryption password. To secure your wireless networks, refer to the Wi-Fi SSID & Password section for guidance on configuring the encryption type and password.

Forget Router Password

After updating the router password, make sure to store it safely. If you forget the router password, the only option is to perform a Hard Reset to regain access, which will remove all previous custom settings.

Disable Wi-Fi Network

To turn off the Wi-Fi hotspot or Wi-Fi relay links, access the router and navigate to "Network > Wireless" to visit the "Wireless Overview" page. Then, click the "Disable" button next to the relevant Wi-Fi SSIDs. Check more on the Wi-Fi hotspot guidance.

No Wi-Fi Hotspot

If the Wi-Fi-enabled device cannot find the router's hotspot, please ensure the device is within the Wi-Fi coverage range. A large number of barriers nearby can reduce coverage.

  1. System Indicator

    • If both "Power" and "System" indicators are off, check the connections of the LAN cable and PoE injector, then try reconnecting the PoE power.

    • If the "System" indicator is flashing, please wait 2-3 minutes until the router boots up.

  2. Wi-Fi Indicator - When the system indicator stays solid green, check the Wi-Fi indicator.

    • If the Wi-Fi indicator stays solid, 2.4G and 5.8G Wi-Fi hotspots have been enabled.

      • You can try to search for the Wi-Fi hotspot. Remember, you might have changed the Wi-Fi SSID name once before.

      • If you enabled the "Hide ESSID" checkbox, please manually input the device's Wi-Fi SSID name and password.

    • If the Wi-Fi indicator is off, one or both Wi-Fi hotspots might be disabled on the firmware. Access the router with the LAN cable connection and enable the Wi-Fi network. If the LAN cable connection still does not work, reset the router to default settings.

Reset the Router

You can use either a soft reset or hard reset to erase the configurations on the router and go back to the factory settings. ‌The suggested way is a soft reset. If unable to access the router, please do a hard reset by clicking the reset button for 5 seconds when the router is turned on.

There may be several unlisted issues arising from various practical conditions. For advanced settings, please check the knowledge base.

Feel free to contact us with any technical difficulties; we will reply soon during working hours.

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