Troubleshooting
The collection of the common issues and quick guidance.
Last updated
The collection of the common issues and quick guidance.
Last updated
i. Router Password
Initially, the router admin panel did not have a password. Once you've accessed it, navigate to "System > Administration" to create your custom .
ii. Wi-Fi Password
The default Wi-Fi network is active and does not have an encryption password. To secure your wireless networks, refer to the section for guidance on configuring the encryption type and password.
After updating the router password, make sure to store it safely. If you forget the router password, the only option is to perform a to regain access, which will remove all previous custom settings.
To turn off the Wi-Fi hotspot or Wi-Fi relay links, access the router and navigate to "Network > Wireless" to visit the "Wireless Overview" page. Then, click the "Disable" button next to the relevant Wi-Fi SSIDs. Check more on the guidance.
If the Wi-Fi-enabled device cannot find the router's hotspot, please ensure the device is within the Wi-Fi coverage range. A large number of barriers nearby can reduce coverage.
System Indicator
If both "Power" and "System" indicators are off, check the connections of the LAN cable and PoE injector, then try reconnecting the PoE power.
If the "System" indicator is flashing, please wait 2-3 minutes until the router boots up.
Wi-Fi Indicator - When the system indicator stays solid green, check the Wi-Fi indicator.
If the Wi-Fi indicator stays solid, 2.4G and 5.8G Wi-Fi hotspots have been enabled.
You can try to search for the Wi-Fi hotspot. Remember, you might have changed the Wi-Fi SSID name once before.
If you enabled the "" checkbox, please manually input the device's Wi-Fi SSID name and password.
If the Wi-Fi indicator is off, one or both Wi-Fi hotspots might be disabled on the firmware. Access the router with the LAN cable connection and enable the Wi-Fi network. If the LAN cable connection still does not work, to default settings.
You can use either a soft reset or hard reset to erase the configurations on the router and go back to the factory settings. The suggested way is a . If unable to access the router, please do a by clicking the reset button for 5 seconds when the router is turned on.
There may be several unlisted issues arising from various practical conditions. For advanced settings, please check the .
Feel free to with any technical difficulties; we will reply soon during working hours.