# Troubleshooting ## Changing Password **i. Wi-Fi Password** The default Wi-Fi network is turned on and without the encryption password. You can refer to [Wi-Fi SSID & Password](https://outdoor.router.works/ezr33/diagnostics/pages/VbWShYlr3ADv8T37VTAm#iii.-wi-fi-ssid-and-password) to configure the encryption type and password to secure your wireless networks. **ii. Router Password** The default router password is `root` or `admin`. After accessing the router at **`http://192.168.30.1`**, go to `System` > `Administration`, you can change the router administration password. *\*The default router username is `root`.* ## Forget Router Password The default login password is `root` or `admin`. If you have changed the router password and forgotten it, please [reset the router](#reset-the-router) to default settings. It will erase the previous configurations, and you can log in to the router again with the above default password. ## Wi-Fi SSID and Password The Wi-Fi network is turned on by default. The default Wi-Fi SSID is `Outdoor-WiFi-xxxxxx`. It's without the encryption password. You can refer to [Wi-Fi SSID & Password](#wi-fi-ssid-and-password) to configure the encryption type and password to secure your wireless networks. ## Disable Wi-Fi Network To disable the Wi-Fi network, please access the router at `http://192.168.30.1`, go to `Network` > `Wireless`. You will enter the `Wireless Overview` page. ‌ There is only one radio section of `radio0`. The Wi-Fi hotspot created by the router is in the `mode` of **`Master.`** You can click the **`Disable`** button to turn off the Wi-Fi hotspot. *\*If the Wi-Fi network is in the `mode` of `Client`, the Wi-Fi network is for the* [*Wi-Fi relay*](/ezr33/configuration/wi-fi-hotspot.md#wi-fi-relay) *connections.* ## Can Not Find Wi-Fi Hotspot Please open the case of the EZR33 router and check the below indicators on the EZR33 router. 1. **System Indicator**
* If the system indicator is **off**, please check connections to the PoE adapter, the green light on the PoE adapter should stay green when it's continuously providing power to the router.
* If the indicator on the [PoE adapter](broken://pages/-LwDGB6y9SBj4CECkRbz#3-3-3-poe-adapter) is off or flashes, try another electrical output socket and replug the connections on the [PoE base socket](/ezr33/installation/poe-and-lan.md). * If the system indicator is flashing, please wait 2-3 minutes until the router boot up.
2. **Wi-Fi Indicator** - When the system indicator stays green, check the Wi-Fi indicator.
* If the Wi-Fi indicator stays green, the Wi-Fi network has been enabled, but there is no data streaming on the Wi-Fi network. * You can try to search for the Wi-Fi hotspot. Remember, you might have changed the [Wi-Fi SSID name](#wi-fi-ssid-and-password) once before. * If you were enabled the checkbox [`Hide ESSID`](#wi-fi-ssid-and-password), please input the Wi-Fi SSID name and password manually on the devices.
* If the Wi-Fi indicator is off and the Wi-Fi network has been disabled, please access the router with the [LAN cable connection](/ezr33/installation/poe-and-lan.md) and enable the [Wi-Fi network](/ezr33/configuration/wi-fi-hotspot.md). 3. If the above LAN cable connection does not work, you need to [reset the router](#reset-the-router) to default settings. ## No 4G Connections Firstly, please refer to the [Internet & IP](/ezr33/diagnostics/internet-and-ip.md) and check if the router already has an internet connection on the mobile modem. If there are no 4G connections, please check the below subjects.
* Verify SIM Card Installation * [Recheck your SIM card](/ezr33/diagnostics/verify-sim-card.md) * [Check SIM status and registration on the router](https://outdoor.router.works/ezr33/diagnostics/pages/FTfGa53baNqD4y6odWFl#i.-sim-ready) * Verify 4G Signal Strength * [Find a location](/ezr33/installation/signal-tests.md#find-a-location) with stable 4G LTE signal reception * [Test signal strength on the router](/ezr33/diagnostics/test-signal-strength.md) * Check Modem Connection * Check both the [physical connections](/ezr33/diagnostics/modem-connection.md#physical-connections) and [virtual interfaces](/ezr33/diagnostics/modem-connection.md#virtual-interfaces) After checked and fixed the issues mentioned on the above subjects, but still have the 4G connection problem, please log in to the router, go to `Status` > **`System Log`**. Copy the system log and :link: [send it to us](https://www.outdoorrouter.com/contacts). ## Slow Speed on 4G The 4G cellular router relies on the 4G signal to set up an internet connection. Make sure you install the router which has a [strong 4G signal reception](/ezr33/installation/signal-tests.md). If the signal reception is very weak, please refer to [Improve Weak Signal](/ezr33/installation/signal-tests/improve-weak-signal.md). ## Reset the Router You can use either a soft or hard reset to erase the configurations on the router and back to the factory settings. ‌ The suggested way is a [**soft reset**](https://outdoor.router.works/ezr33/diagnostics/pages/32S041DruovyF5m5LqHi#i.-soft-factory-reset). If unable to access the router, please do a [**hard reset**](https://outdoor.router.works/ezr33/diagnostics/pages/32S041DruovyF5m5LqHi#ii.-hard-reset) by clicking the reset button for 5 seconds when the router is turned on. ‌ If the hard reset does not work, please refer to [**EzBoot**](/ezr33/configuration/recovery.md#ezboot-1) to reflash the firmware. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://outdoor.router.works/ezr33/diagnostics/troubleshooting.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.